Frequently Asked Questions
Print Subscriptions
1. How much are print subscriptions and how do I order?
2. How do print subscribers use the Electronic Library?
3. Will my password or username ever change?
4. I'm changing jobs. How do I give you my new address?
5. I've paid, but I'm not receiving my newsletter. What should I do?
6. I want to switch to an electronic subscription.
7. How can everyone in my department/company get a copy?
8. Can I make copies of your newsletter for distribution?
9. How do I purchase reprints?
1. How much are electronic subscriptions?
2. Why won't my password work at the "Current Issue" link?
3. Can I use someone else's password?
4. How do I find out my password and username?
5. Can I still get an HTML version of the newsletter?
6. Can I send Inside Healthcare Computing to others in my department/company?
Online Subscriptions/Renewals
1. How do I renew my subscription online?
2. What credit cards do you accept?
3. Is this a secure site?
4. Can I get a receipt for my purchase?
5. How do I change my email address?
6. What does your "100% Money-back Guarantee" mean?
Misc.
1. I have a story idea. Whom should I contact?
2. What information does the Electronic Library include?
Print Subscriptions
1. How much are print subscriptions and how do I order?
The regular price is $467/year. To order, click here.
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2. How do print subscribers use the Electronic Library?
Your username and password are printed on the address label of the envelope in which each issue of your newsletter arrives. The username follows the "u" and the password is a number which follows the "'p." If you are having problems with your username or password, please click on the link to contact our Customer Service Department or call us at 800-690-1871.
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3. Will my password or username ever change?
Your username will change IF you change your address or IF your name changes. Your password will not change. If you are having problems with your username or password, please click on the link to contact our Customer Service Department or call us at 800-690-1871.
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4. I'm changing jobs. How do I give you my new address?
To change your mailing address or temporarily stop your subscription, please click on the link to contact our Customer Service Department or call us at 800-690-1871.
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5. I've paid, but I'm not receiving my newsletter. What should I do?
Please click on the link to contact our Customer Service Department or call us at 800-690-1871 as soon as possible.
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6. I want to switch to an electronic subscription.
Please click on the link to contact our Customer Service Department or call us at 800-690-1871.
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7. How can everyone in my department/company get a copy?
Consider purchasing a site license for either paper or electronic delivery. The site license gives you authority to legally distribute Inside Healthcare Computing to anyone in your company at a deeply discounted price. For pricing and additional information, click here.
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8. Can I make copies of your newsletter for distribution?
To comply with the Copyright Act, you can:
- Copy, on an occasional basis, a single story or article and send it to a colleague
- Consider purchasing multiple subscriptions. For further information, click here.
You may not (without prior permission):
- Make copies of the entire issue of the newsletter. The law forbids cover-to-cover photocopying.
- Routinely copy and distribute portions of the newsletter
- Republish or repackage the contents of the newsletter.
Unauthorized forwarding of electronic issues of Inside Healthcare Computing without our permission is a serious problem. Our income comes from selling our newsletter issues and an occasional report to healthcare information systems professionals. Every instance of copyright abuse hurts us financially.
We take copyright violations seriously and do seek damages. If you are aware of a copyright violation, we urge you to inform us. If we obtain a copyright settlement based on evidence you provide, we will give you a reward of one-third of the net settlement or judgment after legal costs, with a minimum reward of $5,000. Call us at 877-690-1871. You don't need to identify yourself to obtain a clarification about whether a use of our intellectual property is authorized. You don't need to identify the organizaiton or person unless you are prepared to go forward and disclose.
To learn more or discuss a possible reward in confidence, contact Publisher Catherine Schwartz by email, or at 877-690-1871, or via mail at PO Box 818, North East, MD 21901.
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9. How do I purchase reprints?
Click here for instructions on how to purchase reprints.
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Electronic Subscriptions
1. How much are electronic subscriptions?
The price of an electronic subscription is $429/year. To order now, click here.
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2. Can I use someone else's password?
No. Usernames and passwords provide access to copyrighted materials which are the intellectual property of Algonquin Professional Publishing, LLC and other content providers. The publisher of Inside Healthcare Computing provides passwords to individuals only, not to companies or organizations, except by specific group license.
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3. How do I find out my password and username?
Your username and password are in the body of the email to which the newsletter or link to the newsletter is attached.
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4. I'd like a PDF version of the newsletter.
Contact Customer Service at 877-690-1871 with your request to receive an PDF version attached to an email.
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5. Can I send Inside Healthcare Computing to others in my department/company?
No. Please see copyright guidelines above.
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Online Subscription
1. What credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.
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2. Is this a secure site?
Yes, We understand that security is an important issue for you. This site is a GeoTrust Secure Site. When using SSL, all information passing between your computer and our site is encrypted.
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3. Can I get a receipt for my online purchase?
Yes. After you submit your order, you'll be automatically redirected to a confirmation screen. Please call our Customer Service Department at 877-590-1871 if you need further assistance.
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4. How do I change my email address?
Contact our Customer Service Department at 877-690-1871 or click here to send an email.
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7. What does your "100% Money-back Guarantee" mean?
If you buy a subscription, you may have a full refund at any time until we send the last issue of that subscription. No tricks, and the "hidden clauses" appear below.
- You must ask for a full refund (or "refund in full" or "100% refund" or "your printed refund offer", or any other words that can reasonably be interpreted to be invoking this offer.) If you simply ask us to "cancel," we'll assume that you meant to accept and use the issues already delivered, and we will cancel and refund the remaining portion of your subscription.
- This 100% refund DOES NOT apply to group subscriptions or organization-wide site licenses. In those cases, in which we deeply discount the price, the guaranteed refund upon cancellation is 100% of the unused portion of the subscription.
- We won't let anyone "game" the offer. If you wait until very late in your subscription to invoke this offer, and then you or someone else in your department subscribes again shortly after, we will give the refund -- but we reserve the right to decline to provide the new subscription in such circumstances.
- You may invoke the refund guarantee by phone (877-690-1871), by email (custservice@insidehealth.com) or by mail to Customer Service, Algonquin Professional Publishing, PO Box 818, North East, MD 21901. There are no special forms to fill out, and you do not have to return anything.
- In certain offers with shorter terms less than a full year, and for group-discount subscriptions, the refund guarantee is for the remaining unsent portion of the subscription.
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Misc.
1. I have a story idea. Whom should I contact?
Contact Inside Healthcare Computing's Editor Tim Dotson at tim["at sign"]insidehealth.com. (Email is the best way to reach Tim).
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2. What information does the Electronic Library include?
When you subscribe to Inside Healthcare Computing, every strategy and special report, every frank user review of new systems, every technology update, every report on vendor finances is there for you in a searchable database on the Web. It includes back issues, user reviews of major systems, technology updates, government documents, "how-to" reports, links to over 100 websites in healthcare IT, and more. For more information, click here.
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Copyright Algonquin Professional Publishing, LLC, P.O. Box 818,
North East, MD 21901 USA. Subscription orders: 877-690-1871.
Corporate: Catherine
Schwartz, Vice President & Publisher. Editor: Tim Dotson.